Start time: 2020-04-24 16:13:33.152 EEST
Got notified: 2020-04-24 16:14 EEST
Resolution time: 2020-04-24 16:26:56.314 EEST
Channel service, which serves channel related information, was unable to respond to user requests. This caused some parts of Happeo to not be available. Overall the platform was accessible, but some related functions, such as channel widgets in Pages were unable to populate.
Users trying to access Channels.
Our channel service lost database connection, which required a re-loading of certain resources. This caused a need for multiple reboot cycles that created outage and extended the outage to last for 13 minutes and 23 seconds and 162 milliseconds. We’ve already mitigated the issue, which will prevent this from happening in the future.