Resolved -
This incident has been resolved.
Apr 17, 12:56 UTC
Monitoring -
A fix has been implemented and we are monitoring the service. All pending users are now seated.
Apr 17, 12:06 UTC
Update -
We are continuing to work to resolve this issue. In the meanwhile, if there are pressing cases of new individual users needing immediate access, feel free to reach out to our support team via help.happeo.com.
Apr 16, 15:55 UTC
Identified -
We've identified a problem where user auto seating is delayed. That is, new users synced to Happeo are not becoming active within the expected time. It may take at least an hour and could take up to a few days for the user to be seated in the platform.
We are actively working to resolve the issue and will update you once we have more information. Our apologies for the inconvenience.
Apr 16, 12:03 UTC
Completed -
The scheduled maintenance has been completed.
Apr 13, 13:30 UTC
Update -
Scheduled maintenance has been extended by 30 mins.
Apr 13, 12:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 11:00 UTC
Scheduled -
We are performing a scheduled maintenance on Happeo this weekend to improve the performance of user management. During this time, Happeo might not be available (although the maintenance should primarily be affecting Login and People Directory).
This maintenance is scheduled on the weekend to minimize any potential disruption. We apologize for any inconvenience this may cause and appreciate your understanding.
Apr 9, 18:23 UTC