tag:status.happeo.com,2005:/historyHappeo Status - Incident History2024-03-29T13:26:41ZHappeotag:status.happeo.com,2005:Incident/203586912024-03-27T17:26:29Z2024-03-27T17:26:29ZDegraded Happeo Performance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue originating from Google and all services should be running as expected again.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:05</var> UTC</small><br><strong>Update</strong> - Starting 26.03.2024 at around 02:30 CET we have detected a bug in the Google infrastructure we use to perform data replication within the microservices that power Happeo different features.<br /><br />During the first hours of the incident, Happeo became unavailable at times, a situation that was controlled by our Engineering team by providing extra capacity to our cloud resources. <br /><br />Despite Happeo being functional and available, we are still slightly affected by the incident and we perceive a minor degradation in data replication, which may cause some minor usability issues to Happeo's users (for example, not being able to create a post, or adding/removing channel members).<br /><br />We are actively working together with Google to fix the problem and we will get you updated as soon as we have updated information.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Update</strong> - Although Happeo is mostly operating as normal, we are still seeing some very minor degradation in our systems. We will continue to monitor and make small tweaks where needed until all services return to normal.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:54</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and working towards resolving the ongoing problems.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Investigating</strong> - We are seeing difficulties accessing channels & posts. We are investigating the issue.</p>tag:status.happeo.com,2005:Incident/203091952024-03-23T22:00:56Z2024-03-23T22:00:56ZScheduled Happeo Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Scheduled</strong> - We will be having some additional planned maintenance of our database instances to enhance performance and to apply Google Software patches. Although unexpected, there may be instances of temporary platform unavailability. To minimize disruption, we’ve scheduled this maintenance during the weekend.<br /><br />When logging back in after the maintenance, you might need to perform a hard refresh of your browser to ensure everything is functioning optimally. You can find instructions on how to do a hard refresh here: https://help.happeo.com/hc/en-us/articles/8049669970577-Troubleshooting-Steps<br /><br />We appreciate your patience and understanding as we make these improvements!</p>tag:status.happeo.com,2005:Incident/202893962024-03-18T09:20:04Z2024-03-18T09:20:04ZHappeo unavailable<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Monitoring</strong> - Happeo is available again, <br /><br />Apologies for the inconveniences.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:49</var> UTC</small><br><strong>Investigating</strong> - Happeo is currently experiencing availability issues. <br /><br />Our team is actively working on the issue.<br /><br />Apologies for the inconveniences.</p>tag:status.happeo.com,2005:Incident/202257262024-03-16T10:00:56Z2024-03-16T10:00:56ZScheduled Happeo Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Scheduled</strong> - We’re making some improvements to our infrastructure that will ultimately enhance the way our product is deployed and functions. <br />While we’re working hard to ensure a smooth process, there may be instances of temporary platform unavailability. To minimize disruption, we’ve scheduled this maintenance during the weekend.<br /><br />When logging back in after the maintenance, you might need to perform a hard refresh of your browser to ensure everything is functioning optimally. You can find instructions on how to do a hard refresh here: https://help.happeo.com/hc/en-us/articles/8049669970577-Troubleshooting-Steps<br /><br />We appreciate your patience and understanding as we make these improvements!</p>tag:status.happeo.com,2005:Incident/198851592024-02-09T08:00:57Z2024-02-09T08:00:57ZLifecycle Management down for maintenance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Scheduled</strong> - The lifecycle management feature is undergoing technical maintenance required to upgrade the automation engine and enable timely content notifications. Therefore, lifecycle-specific tables listing stale Channels and Pages might look empty and content statuses (as well as other relevant fields) might seem outdated. This does not impact the content itself, only the lifecycle service is affected.</p>tag:status.happeo.com,2005:Incident/195939232024-01-04T09:25:05Z2024-01-04T09:25:06ZMobile App unavailable for Microsoft users<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Resolved</strong> - We've restored the Mobile App for Microsoft users on iOS. If you still do not see the app, please unsubscribe, and subscribe to the app in TestFlight through this link: https://testflight.apple.com/join/2XwvIcJD</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Identified</strong> - The Happeo Mobile App for Microsoft users is currently unavailable. We are working to have it up and running again as soon as possible.</p>tag:status.happeo.com,2005:Incident/187072682023-10-08T09:00:20Z2023-10-08T09:00:20ZUpcoming unscheduled maintenance<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Scheduled</strong> - We will perform unscheduled maintenance this Sunday, 8 October, to resolve a caching issue. Only 6% of Happeo users access the platform on this day, and although we don't expect any issues, you might experience some errors when accessing or using Happeo during this time. We apologize for the short notice and any inconvenience this may cause.</p>tag:status.happeo.com,2005:Incident/186914252023-10-05T05:43:59Z2023-10-05T05:43:59ZHappeo or Navigation not loading<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>05:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>20:08</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>19:08</var> UTC</small><br><strong>Investigating</strong> - We are getting reports of users experiencing problems where the navigation bar won't load, or entire pages remain blank. We are looking into the issue.<br /><br />When you encounter this issue, there are a few steps that you can take to have the navigation or content load again. If you encounter the issue, please follow the steps as described here: https://help.happeo.com/hc/en-us/articles/8049669970577-Troubleshooting-Steps</p>tag:status.happeo.com,2005:Incident/186658172023-10-02T13:53:24Z2023-10-02T13:53:24ZLogin Issues<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:39</var> UTC</small><br><strong>Monitoring</strong> - We are seeing normal behavior in our login services again, however we continue to monitor the situation.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Investigating</strong> - We are seeing users are experiencing issues logging into the platform. We are actively investigating the issue.</p>tag:status.happeo.com,2005:Incident/186192632023-09-27T11:37:15Z2023-09-27T11:37:15ZHappeo unavailable<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:57</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored and we are continuing to closely monitor the situation.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:53</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and our engineers are working on restoring the service.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:46</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that is impacting Happeo.</p>tag:status.happeo.com,2005:Incident/181733112023-08-17T14:02:09Z2023-08-17T14:02:09ZDiscussion tab in Channels not loading<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Monitoring</strong> - The Discussion tab should load again as normal. Please refresh your page if your Discussion tab doesn't show yet.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Identified</strong> - We expect the issue to be resolved within the next couple of minutes.</p>tag:status.happeo.com,2005:Incident/181616052023-08-16T10:23:00Z2023-08-16T11:00:00ZPlatform Outage<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Resolved</strong> - There was an outage of the platform due to a database issue. Customers might have experienced an error screen when attempting to access Happeo for a period of ±5 mins. The issue was immediately identified and resolved.</p>tag:status.happeo.com,2005:Incident/171936632023-05-10T15:29:06Z2023-05-10T15:29:06ZGoogle Authorization Issues<p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Resolved</strong> - For the vast majority of customers all authorization issues have been resolved. There are a handful of customers that are still facing "Error 400: admin_policy_enforced" messages. If you encounter these, please reach out to support@happeo.com so we can guide you through resolution steps.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Monitoring</strong> - We have identified the cause of the Authorization issues and have deployed a fix.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue where after today's release customers are experiencing an Error 400 when trying to re-authorize their Google scopes.</p>tag:status.happeo.com,2005:Incident/166356572023-03-25T09:01:58Z2023-03-25T09:01:58ZLogin issues for Microsoft users<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>21:29</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>20:52</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue that prevents users to log in to Happeo using Microsoft.</p>tag:status.happeo.com,2005:Incident/160079102023-02-06T18:00:38Z2023-02-06T18:36:28ZHappeo Channels to Slack/Google Chat Integration Maintenance<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Completed</strong> - Scheduled maintenance is completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Update</strong> - The Channels integration with both Slack and Google Chat will be taken down for maintenance. This means that no updates from Channels will be pushed to Slack or Google Chat during the time of the maintenance. We apologize for the late notice and any inconvenience caused by this.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Scheduled</strong> - The Channels integration with both Slack and Google Chat will be taken down for maintenance. This means that no updates from Channels will be pushed to Slack or Google Chat during the time of the maintenance. We apologize for the late notice and any inconvenience caused by this.</p>tag:status.happeo.com,2005:Incident/158613792023-01-18T10:17:10Z2023-01-18T10:19:22ZGoogle Group Sync Issues<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:17</var> UTC</small><br><strong>Resolved</strong> - We are seeing that the Group Sync runs correctly again. All groups that have been facing issues should return to their original numbers when they are next synced. If the group number remains 0, please check if the group is actually in use in your platform. Should you continue to face access issues please submit a ticket via help.happeo.com.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Identified</strong> - The Google Group Sync is malfunctioning causing some groups failing to sync. This may result in groups dropping to 0 members in Happeo, potentially causing users to lose access to content.<br /><br />Updating the group using the directory sync option from Group Management may temporarily resolve the issue as we are working to fix the root cause.</p>tag:status.happeo.com,2005:Incident/156560002022-12-20T14:58:34Z2022-12-20T14:58:34ZPosting issue involving Google Drive/File links<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Resolved</strong> - We've implemented a fix that resolves the issue. You may need to re-open your browser for the fix to take effect.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>13:54</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Investigating</strong> - There is an ongoing issue where the screen content goes blank when trying to add a link to a Google Drive File or Folder to a post. We are currently investigating and hope to resolve the issue as fast as possible. We apologize for any inconvenience this may cause.</p>tag:status.happeo.com,2005:Incident/136664652022-11-27T09:30:33Z2022-11-27T09:30:33ZUrgent Scheduled Downtime<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:50</var> UTC</small><br><strong>Scheduled</strong> - To resolve an issue we will have to perform an action that will make the platform unavailable for a few minutes. We're planning this on Sunday to prevent as much disruption as possible. We apologize in advance for the short notice and any inconvenience this may cause.</p>tag:status.happeo.com,2005:Incident/104527132022-07-07T15:37:41Z2022-07-07T15:37:41ZMobile app crashing for users on Android devices when clicking to open the native push notifications<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>20:28</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Investigating</strong> - Mobile app crashing for users on Android devices when clicking to open a notification.</p>tag:status.happeo.com,2005:Incident/101304292022-06-02T10:20:10Z2022-06-02T10:20:10ZChannel Feed Widgets aren't displaying<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>08:54</var> UTC</small><br><strong>Identified</strong> - We've encountered an issue with Channel Feed widgets that causes them not to load onto pages and are working to resolve the issue.</p>tag:status.happeo.com,2005:Incident/99653992022-05-24T13:25:19Z2022-05-24T13:25:19ZDegraded analytics<p><small>May <var data-var='date'>24</var>, <var data-var='time'>13:25</var> UTC</small><br><strong>Resolved</strong> - The performance and operation of our Advanced Analytics has stabilised. We continue to monitor the situation and are also implementing further scalability enhancements.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>13:26</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a number of fixes or improvements. We are continuing to monitor the situation and explore further optimisations.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Identified</strong> - We are experiencing a degradation of our Advanced Analytics. Analytics may be slow to load and in some cases are not loading at all. We are working on a fix and continuing to investigate.</p>tag:status.happeo.com,2005:Incident/93784662022-03-01T14:42:35Z2022-03-01T14:42:35ZGroups Access Issue<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Resolved</strong> - We've seen that the mitigations put in place on our side has ensured the Google sided issue to become hardly noticeable for customers. We're setting the status as resolved for that reason. We will continue to work with Google to fully resolve the issue on their side.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Update</strong> - We are seeing that for the vast majority of customers the issues that have originated from the Google Groups API now have been mitigated, ensuring normal operations within Happeo. For a select few customers (with a very high number of Google Groups) some sporadic issues might remain until Google has fixed the issue on their side. We will continue to monitor the situation and work with Google to resolve the issue. For now we are listing everything as operational again.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Monitoring</strong> - Since last evening, there have been errors originating from the Google Groups API.<br />We’ve now implemented and deployed checks in the group sync that should prevent removal of users/suspending of groups if Google sends us data that looks incorrect.<br /><br />As the sync continues to run, we expect that all groups currently experiencing issues will auto-resolve over the coming hours. We will continue to monitor the situation.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:38</var> UTC</small><br><strong>Identified</strong> - Starting yesterday at 21.20 CET there have been paging errors coming from the Google API which results it to not find groups. These are errors in Google.<br /><br />These paging errors have affected the sync and may have suspended some groups and removed members temporarily.<br /><br />We are trying to find out a way how to work around these issues from Google and the effects of those errors on our code.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:07</var> UTC</small><br><strong>Investigating</strong> - Groups are coming up as empty rendering users unable to access pages or channels shared with them via Groups. We are currently investigating the issue.</p>tag:status.happeo.com,2005:Incident/88519052021-12-15T12:45:39Z2021-12-15T12:45:39ZChannels are unavailable intermittently<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Resolved</strong> - We've implemented a solution for the root cause and can consider this incident to be fully resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Monitoring</strong> - The situation is now stable and channels are working as before. We will continue monitoring the situation and fixing the root cause.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Investigating</strong> - We are seeing intermittent errors with channels. This creates longer loading times and may prevent channels from loading at all. We are investingating the issue.</p>tag:status.happeo.com,2005:Incident/85522432021-11-16T20:08:22Z2021-11-16T20:15:02ZPlatform outage<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>20:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:16</var> UTC</small><br><strong>Monitoring</strong> - The Google services seem to be up again. We will keep monitoring the issue.<br />The incident in the Google Cloud status dashboard: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Identified</strong> - We are aware that there is platform outage and we have identified that there is major outage on the Google Cloud.</p>tag:status.happeo.com,2005:Incident/84741652021-11-12T12:06:30Z2021-11-12T12:06:30ZIncreased loading times<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>12:06</var> UTC</small><br><strong>Resolved</strong> - Google has now resolved the issues on their platform and loading times should return to normal. https://status.cloud.google.com/incidents/1xkAB1KmLrh5g3v9ZEZ7</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Update</strong> - Google has now identified the issues and is working on resolving them. At this point we need to wait for Google to resolve the issues: https://status.cloud.google.com/</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>09:19</var> UTC</small><br><strong>Identified</strong> - We have identified the cause to be in the Google Cloud Platform and are working with Google to resolve the issue.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>09:08</var> UTC</small><br><strong>Investigating</strong> - We are seeing increase in loading times in multiple services and are investigating the cause.</p>