Start time: 2019-11-04 09:59
Resolution time:: 2019-10-09 10:23
Outage time: 23 minutes
Happeo was inaccessible from web and mobile due to the main authentication database being down.
All customers, all users.
Google CloudSQL crashed at 08:46:47 and started a recovery at 08:53:09. With Cloud SQL being down our authentication did not work and therefore all requests were stopped in the API Gateway.