Start time: 2019-10-09 08:46:47

Got notified: 2019-10-09 08:47

Resolution time: 2019-10-09 08:53:55

Outage time: 7 minutes 8 seconds

Problem:

Happeo was inaccessible from web and mobile due to the main authentication database being down.

Affected:

All customers, all users.

Root cause:

Google CloudSQL crashed at 08:46:47 and started a recovery at 08:53:09. With Cloud SQL being down our authentication did not work and therefore all requests were stopped in the API Gateway.